Please note: Metatale Limited is referred to here as “Metatale” “us” “our” and “we”. Individuals and organisations in receipt of our writing services are referred to as the “Client” or “Clients”. Our writing services encompass our editing and transcription services and any other related services offered.

Introduction

This privacy policy will explain how Metatale uses the personal data we collect from you when you use our website and services.

What data do we collect?

Metatale collects the following personal data:

• Full name
• Full address
• Job title
• Phone number
• Email address

How do we collect your data?

We collect data and process data when you contact us either through this website or directly by email, phone or in writing.

How will we use your data?

Metatale do not use your personal data beyond that which is required for the functioning of our service. We collect your data so that we can:

• Respond to enquiries about prospective work
• Contact you about a service we are currently engaged to provide you with
• Send invoices

How do we store your data?

We use AxCrypt encryption software to store local files securely when they are not in use.

Unless specifically requested otherwise, we will securely erase or destroy all material in any form or format regarding our work that is not physically returnable to a Client within 90 days of completion of our work.

See Security and Confidentiality.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.
• You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
• You have the right to request that we erase your personal data, under certain conditions.
• You have the right to request that we restrict the processing of your personal data, under certain conditions.
• You have the right to object to our processing of your personal data, under certain conditions.
• You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Privacy policies of other websites

Our website contains links to other websites. This privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy first.

Changes to our privacy policy

We keep this privacy policy under regular review and will place any updates on this web page.

How to contact us

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Metatale has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Last updated: 13th May 2020